The impact of this issue announcement is medium – critical. Please act accordingly to rectify the issue, as stated below.
Windows 10 and Trend Micro OfficeScan/Apex One
What you need to know:
Microsoft has changed the upgrade process for Windows with its Windows 10 OS. Instead of a new version of Windows every few years, they now provide a full feature upgrade approximately every 6 months.
According to Microsoft, Windows servicing contains the following three (3) channels:
- Semi-Annual Channel (Targeted) – also known as Current Branch (CB)
- Semi-Annual Channel – also known as Current Branch (CB)
- Long-Term Servicing Channel – also known as Long-Term Servicing Branch (LTSB)
Please refer to the following article for more information: Overview of Windows as a service.
As these are major changes to the operating system, we also provide patches for our products to verify compatibility with the changes made. These patches are generally released within one (1) month of the Microsoft Windows 10 Feature Upgrade release.
Actions to be taken:
Wait for Trend Micro’s Critical Patch to be released before installing the latest Windows Update.
What is the impact of not doing the actions?
“We recommend to hold off on updating Windows to the new release until after the OfficeScan/Apex One agents have applied the appropriate patch, as doing so beforehand may result in incompatibilities. Incompatibilities may include performance issues, program crashes, and even system BSoDs.”