Our Technical Support Services respond to issues by providing assistance to customers for their security products. Our engineers, all based in-house, offer comprehensive feedback and solutions to security issues because their knowledge and experience in a variety of environments make them subject matter experts.
We learn about your unique environment, your priorities and your culture to make practical and effective recommendations. We are driven by customer satisfaction. As such, we build a lasting relationship with your team.
- 9×5 or 24×7 technical support – provides product technical support on a break/fix basis.
- Remote remediation – our technical support engineers fix issues remotely over the phone, email or via remote sessions.
- Priority level settings – resolution priorities are set based on the immediate impact to your business.
- Case management and reporting – provides visibility into your products, cases and support subscriptions.
- ITIL based methodologies – guarantees a best practices approach to applied solutions